Shipping & Delivery Policy
This policy explains how SHA'S ATTAR AND PERFUMES handles order confirmation, shipping, delivery, and failed payment resolution.
Shipping Address and Service Area
Orders are processed from SHA'S ATTAR AND PERFUMES, located in Parsn Complex at Basement Floor, Gemini Parsn Complex, A11, Kodambakkam High Rd, Tirumurthy Nagar, Nungambakkam, Chennai, Tamil Nadu 600006.
Shipping Timelines
Orders are usually processed within 1 to 3 business days after order confirmation and payment verification. Delivery timelines depend on product availability, address serviceability, courier pickup, holidays, and local restrictions.
Shipping Charges
Shipping charges, if applicable, are shown during checkout before payment. Any offer-based free shipping or discounted shipping will be applied on the checkout page.
Delivery Updates
Once shipped, available courier and tracking details will be shared through the order status page or customer support communication.
Order Confirmation
Once an order is placed and payment is verified, the order is confirmed and will be processed for delivery.
Cancellations
Customer-initiated cancellations are not accepted after order confirmation. Confirmed orders will be processed and delivered to the shipping address provided during checkout.
Returns and Replacements
SHA'S ATTAR AND PERFUMES does not accept returns or replacements after an order is placed and confirmed. Fragrance and attar products are hygiene-sensitive and must be delivered as ordered.
Refunds
SHA'S ATTAR AND PERFUMES does not provide customer-initiated refunds for confirmed orders. If an online payment is deducted but the order is not confirmed, or if a duplicate payment is detected, we will verify the transaction with the payment gateway and resolve it as required.
Payment Deducted but Order Not Confirmed
If your payment is deducted but the order is not confirmed, contact us with the payment reference. We will verify the transaction with the payment gateway and either confirm the order for delivery or resolve the failed/duplicate payment as required.
How to Raise a Request
Email shasattarandperfumes@gmail.com with your order number, registered mobile number, payment reference if applicable, and issue details. You may also visit or contact the store at the listed Chennai address for support during business hours.